Dr. Antonio Help Center

Everything you need to know, so you can build healthy relationships with the people you love.

Accessing Your Purchase

Question: I paid for my product, how do I access it?

You should have received an email receipt as well as an email with instructions for creating your login to access the content immediately after making your purchase.

We do our best but sometimes it goes to spam or the promotions folder!

In order to access the content, you need to create an account using the email address you made the purchase with.

1. If you have not created an account, go to https://askdrantonio.com/members-area/0c15d3f37f3, register with the email you used to purchase, and create a password you wont forget.

2. If you have already created an account, go ahead to https://askdrantonio.com/members-area (I suggest you bookmark this page for ease of access!)

From there, you should be able to access your purchase!

Question: I made an account, but why don't I see my purchases?

Sometimes, you can mistakenly input one of your many email addresses while creating a membership. But no need to worry!

In order to access the rest of the content, you need to create an account using the email address you made the purchase with.

You should have received an email receipt as well as an email with instructions for creating your login to access the content immediately after making your purchase.

You may need to check your spam or promotions folder as well.

There were also instructions and a link on your purchase confirmation page that took you directly to the create your account even if you did not receive the email.

1. Go ahead to https://askdrantonio.com/members-area/0c15d3f37f3

2. Register with the email you used to purchase and create a password you wont forget.

From there, you should be able to access your purchase!

Question: I forgot my password, what do I do?

Go ahead to https://askdrantonio.com/members-area (I suggest you bookmark this page for ease of access!)

If you would like to reset your password, you can by:

1. At the bottom of the page click on "Forgot Password?"

2. Enter the email used to make your purchase above and submit

You will receive an email that will have a link to reset your password from there!

Upgrading Your Purchase

Question: I want to upgrade my purchase, how do i get more calls with Dr. Antonio?

Because these are personal calls with Dr. Antonio himself, availability to upgrade is extremely limited and are taken on a first come first serve basis.

If you are interested in getting on a personal coaching call with Dr. Antonio, please email us at info@askdrantonio.com and we will see if we can get you set up.

Navigating The Members Area

Question: My videos aren't loading, what do I do?

First, please check that you have internet access, as this is often the cause of slow or problematic streaming.

Sometimes there is an issue with the browser as well, so if you are using Internet Explorer, please try Chrome, or any other alternative (or vice versa).

Lastly, we would ask that you clear your cache - please see how to do so for the most popular browsers below:

Google Chrome -

In the upper-right of Chrome to select Settings > Advanced > Privacy and security > Clear browsing data or History > History > Clear browsing data.

Internet Explorer -

Access the gear icon at upper left and select Internet Options > General tab. From here, you can click the Delete button to instantly get rid of cookies and cached data. (Please make sure you don't delete your saved passwords!)

Safari -

Open Safari > History > At the bottom of the menu, choose Clear History > Select the drop-down menu to choose a timeframe to delete the cookies from Safari > Clear History.

If you are still having trouble, we kindly request that you take a screenshot of the error received or seen as you try to play the video and send it to us at info@askdrantonio.com

Getting A Refund

Question: How do I get a refund for my purchase?

Just shoot a quick email to our support team and they can help you get a refund for your purchase:

support@askdrantonio.com

You have a full 30 days to receive a refund for most products and we will honor that no questions asked.

However, do NOT submit a chargeback to your bank as that may result in you not receiving your money back.

Please be sure to either email us from the email used to make your purchase, or include that email address in your correspondence so we can find your purchase in our system : )

Have a question you don't see, send an email to